Return policy

Meatprot S.L cares about your satisfaction and you can exercise your right of return within 14 calendar days from the date you received the order.

Remember that the minimum purchase age is 18 years old.

In the event that you wish to cancel the order, you have 14 calendar days from receipt of the product, without any penalty for its exercise. In this regard, MEATPROT S.L., will refund the total amount of the purchase, provided that you send us the returned product in perfect condition, at your own expense for the return shipping costs.

Returns are made with the same method in which the payment was made.

Return instructions

To return an order write to within 14 calendar days from when you have received your package and you must send it to the following address with the transport company of your choice:

Meatprot. Polígono Raposal, Parcela 23, 26580 Arnedo, La Rioja

  • If you prefer, you can send the completed ;withdrawal form to
  • The return costs are paid by the customer.
  • The shipment must be made within 14 calendar days from the communication of the return.

Return conditions

To accept your return, all the following conditions must be met:

  • The shipment arrives within 14 calendar days from the communication of the return.
  • For food safety reasons, when dealing with food products, the product cannot be unsealed or opened.

In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, lower the price or terminate the contract, steps that will be free for the consumer and user.

The seller is responsible for any lack of conformity that appears within a period of two years from delivery.

The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

Return accepted

As soon as Meatprot S.L verifies that all the conditions mentioned above are fulfilled, we will send you an e-mail informing you of the acceptance of the return.

From that date we have 14 calendar days to refund the purchase amount.

Return not accepted

In the event that the return does not meet these conditions and is not accepted, Meatprot S.L will contact you to offer you the option of returning the items that have not been accepted. The return costs are at your own expense.


Any claim that the USER considers appropriate will be attended to as soon as possible, and can be made at the following contact addresses:

Online Dispute Resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called the dispute resolution body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and / or impose a solution to the conflict.

Link to the ODR platform: & nbsp;